# That total seems unusually high. ## Introduction ### Warm up 1. Have you ever experienced a situation where the price displayed was different from the price charged? How did you react, and why? 2. Do you think customers should always question prices that seem incorrect, or is it sometimes better to ignore small mistakes? Why? * * * ## Speaking ### Dialog #### At the Checkout **Cashier:** `That comes to` $82.40. **Lucas:** I’m sorry, but that total seems `unusually` high. The pasta sauce and the cereal were both displayed as part of the “Buy One, Get One 50% Off” promotion. **Cashier:** Let me review the transaction… It appears the system didn’t apply the `promotional discount.` **Lucas:** That’s concerning. The `promotional signage` was clearly visible in the `aisle`. **Cashier:** Sometimes promotions are conditional. Did you purchase the exact brand specified in the offer? **Lucas:** Yes, I made sure to check the `SKU number` on the `shelf tag` to confirm it matched the product. **Cashier:** I see. In that case, I’ll need to request a `price override` from the `floor supervisor.` * * * #### Floor Supervisor Arrives **Supervisor:** Good afternoon. I understand there’s a `pricing discrepancy`? **Lucas:** Yes. The promotional offer wasn’t reflected `at checkout`, `despite` the signage indicating `eligibility`. **Supervisor:** Our policy states that certain promotions exclude `clearance items`. Was this product on clearance? **Lucas:** Not that I noticed. The shelf label didn’t mention any exclusions or `disclaimers`. **Supervisor:** Let me verify the promotional terms in our internal system. **Lucas:** Thank you. I appreciate your `willingness to` resolve the issue professionally. * * * ### Vocabulary \[That comes to, unusually, promotional discount, promotional signage, aisle, SKU number, shelf tag, price override, floor supervisor, pricing discrepancy, at checkout, despite, eligibility, clearance items, disclaimers, willingness to\]

Word / Expression	Portuguese	English Explanation	Sample Sentence
That comes to…	O total é…	Used to state the final amount to be paid after all items are calculated.	With tax included, that comes to $82.40.
Unusually	Incomumente / Fora do normal	In a way that differs from what is typical or expected.	The total seemed unusually high for just a few items.
Promotional discount	Desconto promocional	A temporary price reduction offered as part of a marketing campaign.	The promotional discount should have reduced the total by 20%.
Promotional signage	Sinalização promocional	In-store advertising signs that display special offers or deals.	The promotional signage clearly stated “Buy One, Get One Free.”
Aisle	Corredor	The passageway between shelves in a store.	The cereal is located in aisle five.
SKU number	Código SKU	A unique product identification number used for tracking inventory.	I checked the SKU number to confirm the product was eligible for the promotion.
Price override	Ajuste manual de preço	A manual correction of a product’s price in the store’s system.	The cashier requested a price override to fix the discrepancy.
Shelf tag	Etiqueta da prateleira	The price label attached to the shelf where the product is displayed.	The shelf tag showed a different price than the one scanned.
Floor supervisor	Supervisor de loja	The staff member responsible for overseeing operations on the sales floor.	The floor supervisor came to resolve the pricing issue.
Pricing discrepancy	Divergência de preço	A difference between the advertised price and the charged price.	There was a pricing discrepancy between the shelf tag and the system.
At checkout	No caixa / No momento do pagamento	At the point where the customer pays for the items.	The discount wasn’t applied at checkout.
Despite	Apesar de	Used to show contrast; something happens even though there is an opposing condition.	Despite the clear signage, the discount wasn’t applied.
Eligibility	Elegibilidade	The condition of meeting the requirements to qualify for something.	The product met the eligibility criteria for the offer.
Clearance items	Itens em liquidação	Products sold at reduced prices to clear out inventory.	Clearance items are often excluded from additional discounts.
Disclaimers	Avisos legais / Observações	Statements that limit responsibility or clarify conditions.	The disclaimers were printed in very small text.
Willingness to	Disposição para	Readiness or openness to do something.	I appreciate your willingness to correct the mistake.

* * * ## Exercises ### Reading comprehension 1. **Why did Lucas mention checking the SKU number? What does this detail reveal about his approach to the situation?** 2. What might have happened if Lucas had immediately demanded compensation instead of calmly explaining the discrepancy? 3. **What role did the expired promotion play in creating the pricing discrepancy?** * * * ### Fill-in-the-Blanks Exercise ### Word Bank: That comes to, unusually, promotional discount, promotional signage, aisle, SKU number, shelf tag, price override, floor supervisor, pricing discrepancy, at checkout, despite, eligibility, clearance items, disclaimers, willingness to * * * ### ✏ Instructions: Complete each sentence using the correct expression from the word bank. Use each expression only once. * * * 1️⃣ After scanning all the items, the cashier said, “With tax included, \_\_\_\_\_\_\_\_\_\_ $94.60.” 2️⃣ The total seemed \_\_\_\_\_\_\_\_\_\_ high considering I only bought three products. 3️⃣ The cereal was part of a \_\_\_\_\_\_\_\_\_\_ that reduced the price by 25% for a limited time. 4️⃣ The \_\_\_\_\_\_\_\_\_\_ clearly stated that the offer was valid until Sunday. 5️⃣ I found the product in the baking \_\_\_\_\_\_\_\_\_\_ near the flour and sugar. 6️⃣ I double-checked the \_\_\_\_\_\_\_\_\_\_ on the package to make sure it matched the one listed in the promotion. 7️⃣ The \_\_\_\_\_\_\_\_\_\_ showed a lower price than the system registered. 8️⃣ Since the system wouldn’t apply the discount, the manager had to perform a \_\_\_\_\_\_\_\_\_\_. 9️⃣ The cashier called the \_\_\_\_\_\_\_\_\_\_ to resolve the issue professionally. 🔟 There appears to be a \_\_\_\_\_\_\_\_\_\_ between the price displayed and the one charged. 1️⃣1️⃣ The discount wasn’t applied \_\_\_\_\_\_\_\_\_\_, even though the product qualified. 1️⃣2️⃣ \_\_\_\_\_\_\_\_\_\_ the expired promotion, the store decided to honor the advertised price. 1️⃣3️⃣ The product met the \_\_\_\_\_\_\_\_\_\_ requirements for the seasonal offer. 1️⃣4️⃣ Additional discounts usually do not apply to \_\_\_\_\_\_\_\_\_\_. 1️⃣5️⃣ The small print and \_\_\_\_\_\_\_\_\_\_ explained the limitations of the promotion. 1️⃣6️⃣ I appreciate your \_\_\_\_\_\_\_\_\_\_ correct the error promptly. * * * ### Role play Role play the dialog by applying the following words That comes to, unusually, promotional discount, promotional signage, aisle, SKU number, shelf tag, price override, floor supervisor, pricing discrepancy, at checkout, despite, eligibility, clearance items, disclaimers, willingness to * * * ## Done * * *