# The shuttle runs every hour --- ## Introduction When staying at a hotel, it’s common to ask about the services and amenities available. In this dialog, you’ll practice creating a conversation between a guest and a hotel receptionist. You’ll ask questions about important hotel features, like the shuttle service, room facilities, and other amenities. This will help you become more comfortable using vocabulary related to hotel stays, such as "room service," "bedding," and "accessibility." --- ## Conversation ### Dialog **Jerry:** Hi, I’d like to ask a few questions about the hotel `facilities`. Does the hotel offer a `shuttle service` to the airport? **Receptionist:** Yes, we do. The shuttle runs every hour. Do you need any specific `accessibility features` during your stay? **Jerry:** That would be helpful, thank you. Also, does the room come with a balcony? **Receptionist:** Some of our rooms have `balconies`. Would you like me to check availability for one? **Jerry:** Please! And what about room service? Is it available `24/7`? **Receptionist:** Yes, room service is available `around the clock`. Our `housekeeping staff` will also refresh your bedding daily. **Jerry:** Great! Is there a lounge where we can relax, and do you have a smoking area? **Receptionist:** Yes, we have a `cozy lounge`, and the smoking area is located outside, near the garden. **Jerry:** Perfect! One last thing—can we request a late check-out? **Receptionist:** Certainly, we can arrange a `late check-out` for you. Let us know your preferred time. --- ### Vocabulary | hotel facilities | balcony | cozy lounge | | --- | --- | --- | | 24/7 | shuttle service | accessibility features | | refresh bedding | around the clock | housekeeping staff | | late check-out | stay | | **Facilities** *Explanation:* Areas or services provided for comfort and convenience. *Translation:* Instalações, comodidades. Sample sentences: * The hotel has excellent **facilities** like a pool and gym. * Guests can enjoy all the **facilities** during their stay. **Balcony** *Explanation:* A small platform attached to a room, usually outdoors. *Translation:* Varanda, sacada. Sample sentences: * The view from the **balcony** is stunning. * We had breakfast on the **balcony** every morning. --- **Cozy Lounge** *Explanation:* A comfortable and relaxing area for guests to sit. *Translation:* Sala aconchegante. Sample sentences: * The hotel’s **cozy lounge** is perfect for reading a book. * We spent the evening chatting in the **cozy lounge** by the fireplace. --- **24/7** *Explanation:* Available 24 hours a day, 7 days a week. *Translation:* 24 horas, o tempo todo. Sample sentences: * The hotel offers **24/7** room service. * The front desk is open **24/7** for your convenience. --- **Shuttle Service** *Explanation:* A transport service between two points. *Translation:* Serviço de traslado. Sample sentences: * The **shuttle service** will take you to the airport. * Guests can use the **shuttle service** to visit the city center. --- **Hotel Facilities** *Explanation:* Services and amenities provided by a hotel. *Translation:* Instalações do hotel. Sample sentences: * The **hotel facilities** include a spa and a fitness center. * We made full use of the **hotel facilities** during our stay. --- **Accessibility Features** *Explanation:* Facilities designed for people with disabilities. *Translation:* Recursos de acessibilidade. Sample sentences: * The hotel offers **accessibility features** like ramps and elevators. * We chose this hotel because of its **accessibility features**. --- **Late Check-out** *Explanation:* Extending the checkout time beyond the standard hour. *Translation:* Saída tardia. Sample sentences: * We requested a **late check-out** so we could relax before our flight. * The hotel charges an extra fee for **late check-out**. --- **Stay** *Explanation:* The period of time a guest is at the hotel. *Translation:* Estadia, permanência. Sample sentences: * I hope you enjoy your **stay** with us. * Their **stay** at the hotel was unforgettable. --- **Around the Clock** *Explanation:* Continuously, without interruption. *Translation:* O tempo todo, sem parar. Sample sentences: * The front desk is open **around the clock** to assist guests. * Housekeeping works **around the clock** to keep the hotel clean. --- **Housekeeping Staff** *Explanation:* Employees responsible for cleaning and maintaining rooms. *Translation:* Equipe de limpeza. Sample sentences: * The **housekeeping staff** did an excellent job of keeping our room tidy. * We tipped the **housekeeping staff** for their hard work. --- **Bedding** *Explanation:* Sheets, blankets, and covers used on a bed. *Translation:* Roupa de cama. Sample sentences: * The **bedding** was soft and comfortable. * Housekeeping changes the **bedding** daily. --- ## Exercises ### Initial role play --- ### Guided role play --- ### Personal experience --- ## Homework ### Reading comprehension * **What type of service does the hotel provide to transport guests to the airport?** * A. Taxi service * B. Shuttle service * C. Car rental * **What does Jerry ask about accessibility?** * A. If the hotel has accessible rooms * B. If the hotel offers accessibility features * C. If the pool is wheelchair accessible * **Is room service available at all hours?** * A. No, only in the morning * B. Yes, 24/7 * C. Only until 10 PM * **Where is the hotel’s smoking area located?** * A. Inside the lounge * B. Near the garden * C. On the balcony * **What does Jerry want to arrange for the last day of his stay?** * A. A dinner reservation * B. A room upgrade * C. A late check-out --- ### Fill-in-the blanks Fill in the blanks with the appropriate word: (Accessibility, Bedding, Housekeeping staff, Shuttle service, Cozy lounge, Balcony, Around the clock, Hotel facilities, Late check-out, Room service) 1. The hotel provides a free \_\_\_\_\_\_\_\_\_\_ that runs to and from the airport every hour. 2. We loved the view from our \_\_\_\_\_\_\_\_\_\_, especially during sunset. 3. The \_\_\_\_\_\_\_\_\_\_ ensured our room was clean and comfortable every day. 4. Guests can request extra pillows or blankets for their \_\_\_\_\_\_\_\_\_\_ if needed. 5. The \_\_\_\_\_\_\_\_\_\_ is perfect for relaxing with a cup of coffee in the evening. 6. Does the hotel offer any \_\_\_\_\_\_\_\_\_\_ for guests with mobility issues? 7. We enjoyed the \_\_\_\_\_\_\_\_\_\_ that delivered our breakfast straight to our room. 8. The hotel reception is available \_\_\_\_\_\_\_\_\_\_ to assist with any questions or issues. 9. We made use of the excellent \_\_\_\_\_\_\_\_\_\_, like the gym and spa, during our stay. 10. We requested a \_\_\_\_\_\_\_\_\_\_ so we could leave later in the afternoon. --- ### Produce Produce Section: Create Your Own Dialog Now it’s your turn to use the words you’ve learned! Imagine you are checking into a hotel and need to ask the receptionist about the amenities and services. Use at least 5 of the words from the vocabulary list to create a short dialog between you and the hotel receptionist. Your dialog should be 8-10 lines long. --- ## Done ---