# Welcome to the Hilton Hotel --- ## Conversation ### Dialog **Attendant:** Good evening! Welcome to the Hilton Hotel. How can I help you? **Mark:** Hi, I have a `reservation`. The name is Mark Evans. **Attendant:** Great, Mr. Evans. `May I see` your ID and credit card, please? **Mark:** Of course. `Here you g`o. **Attendant:** Thank you. I see you're staying for two nights, is that correct? **Mark:** Yes, I’m here on a business trip. **Attendant:** Wonderful. Your room includes breakfast and free Wi-Fi. Would you like a `wake-up call`? **Mark:** Yes, please. 6:30 AM tomorrow. **Attendant:** `Noted`. Here’s your key card. You’ll be in room 504. **Mark:** Is that a `quiet room`? **Attendant:** Yes, it's at the end of the hallway, `away from` the elevator. **Mark:** Perfect. What time is `check-out`? **Attendant:** Check-out is at 11 AM. `Let us know` if you need anything else. **Mark:** Thanks. Have a good night. **Attendant:** You too, Mr. Evans. Enjoy your stay! --- ### Vocabulary | | `check-out` | | | | --- | --- | --- | | `here you go` | `Let me know` | `wake-up call` | | `stay` | `on a business trip` | `breakfast` | | `noted` | `reservation` | `May I see` | | `away from the` | `quiet room` | `key card` | * **check-out** *Definition:* The process of leaving a hotel and paying the bill. *Example:* "Check-out is at 11 AM." * **here you go** *Definition:* A polite way to hand something to someone. *Example:* "Here you go," he said as he gave his ID and card. * **Let me know** *Definition:* A phrase used to ask someone to inform you about something. *Example:* "Let us know if you need anything else." * **wake-up call** *Definition:* A phone call made by hotel staff to wake a guest up at a specific time. *Example:* "Would you like a wake-up call?" * **stay** *Definition:* The time period someone spends at a hotel. *Example:* "You're staying for two nights." * **on a business trip** *Definition:* Traveling for work purposes. *Example:* "Yes, I’m here on a business trip." * **breakfast** *Definition:* The first meal of the day, often included in hotel services. *Example:* "Your room includes breakfast." * **noted** *Definition:* A formal way to say that something has been recorded or remembered. *Example:* "Noted. Here’s your key card." * **reservation** *Definition:* An arrangement made in advance to hold a room, table, etc. *Example:* "Hi, I have a reservation." * **May I see** *Definition:* A polite way to ask to look at something. *Example:* "May I see your ID and credit card, please?" * **away from the** *Definition:* At a distance from something. *Example:* "Away from the elevator." * **quiet room** *Definition:* A room that is peaceful and has little noise. *Example:* "Is that a quiet room?" * **key card** *Definition:* A plastic card used to unlock a hotel room. *Example:* "Here’s your key card." --- ## Exercises ### Vocabulary ### **Hotel Vocabulary Quiz** **1\. What does "check-out" mean at a hotel?** A) The time you can eat breakfast B) The process of booking a room C) The time you leave and pay your bill D) A type of room cleaning --- **2\. What does “here you go” usually mean?** A) You’re asking for something B) You’re handing something to someone C) You’re refusing a request D) You’re opening a door --- **3\. What is a “wake-up call” in a hotel?** A) A phone call from your friend B) An emergency alarm C) A scheduled call from the hotel to wake you up D) A breakfast reminder --- **4\. If you are “on a business trip,” you are:** A) Traveling for fun B) Traveling for work C) Traveling with your family D) Not staying at a hotel --- **5\. Which of the following items is used to open your hotel room?** A) Room code B) Hotel map C) Key card D) Password --- **6\. What does “reservation” mean in the hotel context?** A) A special meal B) A cleaning request C) A room booked in advance D) A kind of hotel view --- **7\. If something is “away from the elevator,” it means:** A) It is close to the entrance B) It is far from the elevator C) It is broken D) It is noisy --- **8\. What does “quiet room” imply?** A) It is full of noise B) It has no lights C) It is peaceful with little noise D) It is far from the lobby --- **9\. What does “Let me know” mean?** A) Stop talking B) Tell me later C) Keep a secret D) Inform me if needed --- **10\. If the receptionist says "Noted", what does it mean?** A) They forgot what you said B) They disagree C) They have recorded or understood it D) They need to ask again --- ### Fill in the Blanks **Word Bank:** check-out • here you go • Let me know • wake-up call • stay • on a business trip • breakfast • noted • reservation • May I see • away from the • quiet room • key card * I have a \_\_\_\_\_\_\_\_\_\_ under the name John Smith. * \_\_\_\_\_\_\_\_\_\_ your ID and credit card, please? * I’d like a room that is \_\_\_\_\_\_\_\_\_\_ elevator noise, please. * He asked for a \_\_\_\_\_\_\_\_\_\_ at 7:00 AM. * You can use your \_\_\_\_\_\_\_\_\_\_ to open the room door. * \_\_\_\_\_\_\_\_\_\_ if you need more towels. * I'm traveling \_\_\_\_\_\_\_\_\_\_, so I only need one night. * Your \_\_\_\_\_\_\_\_\_\_ includes free Wi-Fi and a hot meal. * \_\_\_\_\_\_\_\_\_\_. I’ve added that to your file. * What time is \_\_\_\_\_\_\_\_\_\_ tomorrow? * I’ll be staying for a two-night \_\_\_\_\_\_\_\_\_\_. * The receptionist smiled and said, “\_\_\_\_\_\_\_\_\_\_,” while handing me the map. * Is it possible to get a \_\_\_\_\_\_\_\_\_\_? I need to sleep well before my meeting. --- ### Reading comprehension **Why is Mark staying at the hotel?** A) He’s on vacation B) He’s visiting family C) He’s attending a wedding D) He’s on a business trip --- **2\. What service does the hotel offer for free?** A) Lunch and dinner B) Parking and laundry C) Breakfast and Wi-Fi D) Airport transfer --- **3\. What time did Mark request a wake-up call?** A) 6:00 AM B) 6:30 AM C) 7:00 AM D) 7:30 AM --- **4\. Where is Mark’s room located?** A) Next to the lobby B) Near the restaurant C) At the end of the hallway D) On the ground floor --- **5\. What time is check-out at the hotel?** A) 10 AM B) 11 AM C) 12 PM D) 1 PM --- ## Homework ### Role play Create a new dialog with the following words: check-out • here you go • Let me know • wake-up call • stay • on a business trip • breakfast • noted • reservation • May I see • away from the • quiet room • key card --- ## Done ---